Privacy policy

Mitcham Central Flowers respects your privacy and we are committed to the protection of your personal information. As such, the information we collect from you is strictly confidential and bound by the Privacy Act 1998 and privacy Amendment act 2012 which outline the principles concerning the privacy of individuals.

What information do we collect?
Whilst many aspects of the site can be accessed without providing personal information, we will collect personal information from you when you register, place and order, subscribe to our newsletter, respond to a survey/competition or fill out a form on either Mitcham Central Flowers website, facebook page or via the phone.

When appropriate, you may be asked to provide the following information when placing your order:

your name
your contact number

your credit card details 
When appropriate you may also be asked to provide the following information about the recipient

their name
their delivery address
their contact number
Additionally, when required and appropriate, you may be asked to provide feedback and/or further information (including photos) in regards to your purchase.

For each request to Mitcham Central Flowers website, we expressly collect the following non personal information via the web server software about the device (computer/tablet/phone etc.) connecting to it for our own troubleshooting, security, marketing and statistical purposes

the IP address of the device making the request
the browser type, version and language
the date and time the device accessed the site
the previous page the device visited
the pages the device accessed and any documents downloaded
the success/failure code of the request
the devices operating system
What other information is collect?
Mitcham Central Flowers
also uses google analytics which is a web analysis service provided by google. Google utilizes the data collected to track and examine the use of www.mitchamflorist.com.au to prepare reports on its activities and share them with Mitcham Central Flowers and other google services.

What do we use this information for?
Any of the personally identifiable information we collect from you may be used in the following ways

to personalize your experience
to improve our website
to improve customer service
to process transactions
to administer a contest, promotion, survey or other feature on the site
For device based information collected vis the web server software, this information is used to create summary statistics which allow us to assess the number of visitors to different sections of our site, discover what information is most and least used, determine technical design specifications and help us to make our site more useful to our visitors .

No attempt will be made by us to identify our visitors of their browsing activities except in the unlikely occurrence that we are required to by law.

Sharing your personal information
Mitcham Central Flowers may engage other companies to provide services on our behalf, including but not limited to; providing an email service, file and image hosting, processing transactions or customer freight shipping. Mitcham Central Flowers takes reasonable steps to ensure that these organizations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

How do we secure and protect your information?
we implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit or access your personal information.

All sensitive/ payment information you provide or view online with Mitcham Central Flowers is transmitted between your device and Mitcham Central Flowers website using secure socket layer (SSL) technology which ensures this information is encrypted (unreadable without a key) between your device and our firewall protected network.

Credit card information may also be held by our Australian based gateway with the data only accessible by those authorized with special access to such systems and whom are required to keep the information confidential.

Finally, to ensure we are meeting industry best practices in regards to providing in regards to providing a secure online experience Mitcham Central Flowersand our payment gateway provider are regularly audited to ensure we are meeting the payment card industry PCI) requirements to transmission and storage of credit card information.

or more information please read our Security policies

Do we use cookies?
Yes. We use cookies to help us remember and process the items In your cart and understand and save your preferences for future visits.

Disclosure of information to third parties?
We will not reveal, disclose, sell, distribute, rent, license, share or pass that information on to a third party outside of this company, unless you have personally authorized us to do so or if required by law

Anonymity
We understand that sometimes part of the joy of sending flowers can be in giving them from “your secret admirer” if the recipient requests information about who sent them a gift, this information will not be provided without your express permission. We will contact you advising you that the request has been made, however, we will not release that information until such time as we get approval from you to do so. As such, all orders are considered to be anonymous unless you tell us otherwise.

You’re Consent
By using our site, you consent to this privacy policy